Contact Us
Contact Us
Thank you for your interest in Ejepo. Our team upholds the highest standards of professionalism, clarity, and timely communication. Below you’ll find the most efficient avenues to reach us depending on your needs.
General Inquiries
For questions about Ejepo’s platform, services, pricing, or partnerships, please use our official support channel. We respond to all general inquiries with professional diligence.
- Primary contact: [email protected]
- Suggested subject lines to improve routing: "Pricing Question," "Partnership Interest," or "Onboarding Inquiry"
- Expected handling: a brief acknowledgement within one business day, followed by a substantive reply as soon as feasible
We monitor this inbox during standard business hours and commit to keeping you informed on the status of your inquiry throughout the process.
Developer Submissions
Ejepo welcomes conversations about integrations, app submissions, and API collaborations. To expedite the review, please include the following information when contacting [email protected]:
- Organization name and primary contact person
- Product name, concise description, and target platforms (iOS, Android, Web, etc.)
- Use case and the customer value proposition you intend to deliver
- Technical overview: APIs involved, authentication method (OAuth, API keys), data access scope
- Developer documentation link or attached specification (PDF, URL)
- Sandbox or demo environment details, if available
- Security and privacy considerations relevant to data handling
- Desired timeline and any regulatory or partner prerequisites
Attachments may be included in your email. If you’re sharing large files, provide a secure download URL or a temporary upload method. We typically acknowledge receipt within two business days and complete an initial assessment within two to three weeks, subject to complexity. In some cases, additional time may be required, and you will be kept informed of progress.
Response Times
Ejepo prioritizes prompt and transparent communication. The following guidelines outline typical timelines for standard inquiries and developer submissions:
- Acknowledgment of every submission within one business day
- Initial detailed response within two to three business days for general inquiries
- Developer submissions: acknowledgment within one to two business days; a formal review timeline provided after initial assessment
- Urgent security or outage-related matters: expedited handling with escalation to the appropriate specialist team; after-hours messages reviewed on the next business day
Please note that resolution times vary with the scope and complexity of the inquiry. If timelines require adjustment, you will receive a proactive update from our team.
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